Any enquiry or complaint regarding this policy, should be addressed to:

Managing Director
Re-sol Limited
9th Floor Eagle Tower
Montpellier Drive,
Cheltenham,
GL50 1TA
Telephone: 01242 585416
Fax: 01242 579333
Email: info@worldofwarranty.com

Should you remain dissatisfied you should write to:
Red Sands Insurance Company
(Europe) Limited
Suite 913b
Europort
Gibraltar

If we cannot give you a final decision within four weeks from the day we receive your complaint we will explain why and tell you when we hope to reach a decision. Our decision is final and based on the evidence presented. If you feel that there is any new evidence or information that may change our decision you have the right to make an appeal.

Should the matter still not be resolved to your satisfaction you have the right to refer the matter to: The Financial Ombudsman Service (FOS), South Quay Plaza 11, 183 Marsh Wall, London E14 9SR.

This procedure will not prejudice your right to take legal proceedings. However please note that there are some instances where the FOS cannot consider a complaint.

Please quote your policy number in all correspondence.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if We cannot meet Our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For further information visit www.FSCS.org.uk

Contact Form

If you wish to make an enquiry or send a comment, please fill in the form and click the submit button or call us on the phone number below the form anytime during office hours: