HOW TO MAKE A CLAIM

• If you wish to make a claim: Telephone 0870 766 2786. The correct claims procedure will be explained to you.
• Book the vehicle in with the selling dealer or recommended repairer and give your permission to carry out any fault finding/diagnosis or dismantling necessary.
• You agree that you will pay the costs of dismantling and repairing the vehicle if the cause of the breakdown is not covered by this policy and, if it is covered, all costs which exceed the limits on your Proposal Form and any excesses that may apply. You are responsible for paying for any other work you ask the repairer to carry out.
• The repairer must then telephone World of Warranty quoting your policy type and number and ask for authority to carry out the repair.
• If your claim is accepted, your repairer will be informed how much will be paid under this policy and an authority number for this value will be issued. The authority number will be effective for 90 days only from the date issued. No payments will be made under the terms of the authority number after the expiry of the period of 90 days. You are responsible for paying any amount the repairer charges over and above the amount authorised.
• When the repairs have been completed, the repairer must submit an invoice within the period of 90 days referred to in paragraph five. The invoice must be addressed to World of Warranty and clearly show the authority number given by World of Warranty for those repairs. The invoice must show whom World of Warranty should pay and give full details of the repair, including all parts used in the authorised repair, labour and VAT. World of Warranty may also need to see your original service invoices.

If there is a disagreement please refer to our Complaints Procedure.